Managed services
Someone who looks after your Salesforce, every month.
For companies whose admin left, whose team is stretched, or whose project ended at go-live. Already have an admin? Keep them: we're their backup for releases, holidays and the backlog they never reach.
Who it's for
The three situations we see most.
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Your admin left, or is about to.
Requests pile up, small fixes wait, and nobody wants to touch the settings. If they haven't gone yet, we take the handover from them directly.
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Your team is stretched.
You have an admin or two, but releases, security reviews and holiday cover keep slipping. We add capacity to the people you have.
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Your project ended at go-live.
It was built, then handed over to nobody. We pick it up, write down how it works, and keep it working.
In every plan
What happens every month.
The plans differ in hours and in how far we go. This list is the same in all of them.
- User and licence changes, permissions and access requests
- Your requests handled by the same named people every month
- The three Salesforce releases a year: read, tested in a sandbox, and explained before they reach your team
- Duplicates, missing data and broken automations flagged and fixed
- Your backups checked: that they run, and cover what they should
- A health and security check of your org
- A short monthly report: what we did, hours used, what is next
- Documentation of how your org works, kept up to date and yours to keep
Plans
Pick the hours you need.
Each plan starts at the price shown. Yours is quoted in writing after one call, from the size of your org: how many users, and what is connected to it.
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Essentials
From $1,500 a month
8 hours a month included
You have an admin or a small team and need cover, a second pair of hands, and someone watching releases and security.
- Everything in the monthly list above
- Requests and small changes
- Cover when your admin is away
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Run & Protect
From $3,500 a month
25 hours a month included
Nobody owns Salesforce day to day, and you would rather not hire a full-time admin.
- Everything in Essentials
- Day-to-day admin for your users
- Your integrations retested before every release, and watched for failures in between
- Outside apps, admins, multi-factor login and portal access reviewed every month
- A quarterly security report for leadership
- An incident plan: who does what if something looks wrong
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Improve
From $5,000 a month
40 hours a month included
You want Salesforce to keep getting better, not only keep running.
- Everything in Run & Protect
- New flows, reports and dashboards
- Changes to integrations, and new connections
- Improvements every month
Development sprints
Reserved time each month for building what is on your roadmap, planned as monthly sprints. Priced by the hours you reserve, not as a fixed-price project.
Agent care
Agentforce and Claude agents watched and tuned after launch: what they answered, where they got it wrong, and what to change.
Priced with your plan.
Response times
How fast we answer.
- Something is down, or looks like a security incident
- Handled first, ahead of everything else.
- Everything else
- Next business day
The same on every plan, and set out in your agreement with your hours, extra hours and onboarding. Extra hours are only ever worked with your approval.
Your first month
What happens after you sign.
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Week 1
Access and introductions
Named logins through your single sign-on and multi-factor login. You meet the people who will work on your org.
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Weeks 1 to 2
Health and security check
How your org is set up, what is connected to it, and who can see what.
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Weeks 2 to 4
Documentation and first fixes
How your org works, written down and yours to keep, and the urgent fixes from the check.
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End of month
Report and plan
What we did, the hours used, and what comes next month.
Compared with hiring
What a year costs.
A full-time Salesforce admin
$85,000 to $123,000
One person, full time, plus recruiting and onboarding.
Your admin, plus Essentials
From $18,000 more
Releases and holidays covered, so nothing stops when your admin is out.
Essentials
From $18,000
8 hours a month, with documentation of your org that stays yours.
Run & Protect
From $42,000
25 hours a month, with documentation of your org that stays yours. Where most companies without an admin start.
Improve
From $60,000
40 hours a month, with documentation of your org that stays yours.
To be straight with you: 8 hours a month is not an admin. If you have a team, Essentials adds cover and capacity. If nobody owns Salesforce today, Run & Protect is the realistic place to start.
Terms
Easy to start, easy to leave.
- Start with three months, then month to month with 30 days' notice.
- Your price stays the same for the first 12 months.
If you leave
- You keep the documentation of your org, up to date to the last month.
- Logins, credentials and settings stay in your accounts, never ours.
- Our access is removed the same day.
- Open work is handed over in writing.
Who does the work
You work directly with our founder, who learns your org and owns it. Anyone else who joins your account is named to you first. We're a US company based in Omaha. We meet your team in person for kickoff, and again whenever it helps.
Not sure which plan fits?
Book a call and tell us what's going on. We'll tell you which plan fits, or whether you need one at all, and send the quote in writing.